This unit applies to the role of taxi driving. The work involves using basic financial transaction principles, routine procedures and regulatory requirements to handle payment transactions and maintain financial records as part of taxi driving operations.

ELEMENT

PERFORMANCE CRITERIA

1Operate a taxi meter in accordance with tariff structures and hiring arrangements

1.1 Tariff structures and the various forms of taxi hire are identified and applied

1.2 Meter functions are identified and applied

1.3 Meter is operated at beginning, throughout and at the end of hiring, in line with regulations and workplace procedures

1.4 Meter is used to access information to complete driver running sheet, end-of-shift reports and reconciliation taking/fares

2Calculate fares and handle payment transactions

2.1 Amount owing is calculated and customer is advised

2.2 In the case of cash transactions, amount tendered is checked and the correct change is calculated and given

2.3 Adequate change is maintained for use in transactions

2.4 Adequate supplies of dockets, vouchers and point of sale documents are maintained

2.5 Cash, credit and other non-cash payment transactions are handled in accordance with workplace policy and procedures

2.6 Due security is maintained when handling payments in accordance with workplace security procedures

2.7 Process taxi subsidy scheme transaction according to state requirements

3Maintain daily records

3.1 Records are completed for all cash, credit and other non- credit transactions in accordance with workplace policy and procedures

3.2 Calculations to complete the driver running sheet are carried out

3.3 End-of-shift reconciliation is completed

3.4 Appropriate records are maintained for taxation purposes

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory regulations and codes of practice related to the conduct of transactions and maintenance of records within taxi operations

Relevant OH&S procedures and guidelines

Operational procedures for the conduct of direct financial transactions with customers in the taxi industry and the maintenance of records

Sources of information and documentation needed when conducting financial transactions and maintaining records within the taxi industry

Typical problems that can occur when carrying out financial transactions and maintaining records, and appropriate action that can be taken to prevent or solve them

Risks and hazards when carrying out financial transactions and maintaining records, and related precautions to control security threats

Contingency planning relating to managing and controlling security threats

Implications of credit and financial institution codes of practice

Requirements of taxi work systems, operations and relevant equipment

Tariff structures

Hiring arrangements

Taxi meter functions

Required skills:

Communicate effectively with others when conducting financial transactions and maintaining records

Read and interpret instructions, procedures and information relevant to the conduct of financial transactions and maintenance of records

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of financial transactions and maintenance of records

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting financial transactions and maintaining records

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when conducting financial transactions and maintaining records, in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the conduct of financial transactions and maintenance of records

Plan own work including predicting consequences and identifying improvements

Apply relevant agreements, codes of practice or other legislative requirements

Monitor work activities in terms of planned schedule

Modify activities depending on differing workplace contexts, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Identify and correctly use transaction equipment, processes and procedures

Adapt to differences in equipment in accordance with standard operating procedures

Use basic mathematical calculations

Use EFTPOS equipment

Complete documentation and maintain records for taxation purposes

Complete a business activity statement

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

applying the underpinning knowledge and skills

applying relevant legislation and workplace procedures

applying tariff structures and taxi hire arrangements

operating a taxi meter

operating EFTPOS and other manual card equipment in a taxicab

selecting and using appropriate mathematical processes when conducting transactions

selecting and using appropriate aids for carrying out calculations

conducting cash, credit and other non-cash payment transactions

filling out documents, vouchers, point of sale documents and other relevant taxi documentation legibly

responding appropriately to telephone inquiries

identifying required credit card clearances and transaction limits

using appropriate communication methods and strategies

locating, interpreting and applying relevant information

maintaining transaction records and documentation

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

on actual financial equipment used in the taxi industry

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Tariff structures and hiring arrangements may include:

various forms of hiring

relevant tariffs, tolls and fees

Amount owing is determined:

in accordance with workplace policy and procedures

in conformance with legal and regulatory requirements

Transactions are conducted using:

EFTPOS machine

calculators

various forms of cards

manual card imprinting resources

Finance processing equipment may include:

manual and electronic cash registers

EFTPOS and credit card facilities

smart card

manual ticketing resources

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

workplace procedures and policies

job specifications

relevant manufacturers specifications and instructions for the use of transaction equipment

operations manuals

induction documentation

competency standards and training materials

supplier and/or client instructions

material safety data sheets

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

award, enterprise bargaining agreement, other industrial arrangements

relevant standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

regulatory requirements for conducting financial transactions

relevant Australian Standards and certification requirements

relevant state/territory privacy legislation

relevant state/territory OH&S regulations and legislation

licensing requirements for driving and carrying particular classes of goods

relevant state/territory road rules and traffic acts

This unit contains employability skills.